https://www.wsj.com/articles/phones-that-can-read-your-mind-11580071868
When I first met Larry Page and Sergey Brin around 1999, Google’s accidental billionaire founders (they couldn’t even sell their technology to Yahoo for $1 million) gave a talk about the future of search. Mr. Page rambled for a while, then stopped, grinned and said, “what we really want to do is know what you want before you even think it.” The audience laughed nervously, but that’s been a driving force of technology ever since.
Ad men since “Mad Men” have tried to bend our minds into buying products they’re pitching for their clients. But will we ever get real personalized advertising—ad systems that interact with us closely, in a real-time two-way dialogue about our wants and desires—that it will be a step ahead of our thinking?
I posed this question to advertising giant Martin Sorrell. He built the ad agency WPP in the 1980s based on the “big TV idea,” and today we’re inundated 24/7 with Bud Knight, the Geico gecko and Flo from Progressive. It’s now easy to tune out. Yet with the rise of the “fearsome fivesome” online behemoths—Google, Facebook, Amazon, Alibaba and Tencent—Mr. Sorrell suggests we’ve entered the era of “personalization at scale.”
He defines personalized advertising as “content, not perfect and not tent-pole, tailored to your needs and delivered to you at the time you want and the format you respond to.” He’s even created a purely digital advertising company, S4 Capital, to apply the strategy. Facebook, for instance, figured out the average person spends 1.7 seconds looking at Newsfeed posts on mobile devices, so S4 helped its client L’Oréal create 2-second makeup ads.
S4 also helped Netflix promote its drug kingpin show, “Narcos,” by cutting it into a million different short segments. Surfers at WSJ.com might see ads likening the show to business. Those on a sports or fitness site would see ads with lots of ripped muscles.
It’s the feedback loop that makes it personal.